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We Keep Your Privacy at the Centre of Everything

When you open an account at slot rajawali, your personal details, payment records and gameplay history are protected under strict data-handling practices.

Your login and account details encryptedPayment records held separately and securelyAccess requests handled within 14 days
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slot rajawali We Keep Your Privacy at the Centre of Everything
GET HELP WITH YOUR DATA

Contact Us About Your Privacy

Live Chat Reach our support team via in-lobby chat Monday to Sunday, 08:00 to 23:00 Indonesia…
Email Support Send your privacy inquiry to [email protected].
Account Settings Update your contact details, linked payment methods and communication preferences directly in your account…
HOW WE SAFEGUARD YOU

Data Security and Account Protection

Encryption and Storage

All passwords are encrypted using SHA-256 hashing; payment details are tokenized and never stored in plain text on our servers. Sensitive data is held in isolated, access-controlled environments with automatic backups.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us identify performance issues. You can disable non-essential cookies in your browser settings without losing core functionality.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we do not store your full payment credentials. We receive only a confirmation token, your deposit amount and timestamp. Withdrawals require identity verification; these records are kept separate from gameplay data.

Third-Party Access

We share account data only with payment processors and compliance auditors, where local law permits. We do not authorize marketing partners or data brokers to access your personal information. All third parties sign strict confidentiality agreements.

Data Retention Periods

Active account data is retained as long as your account is open. Closed accounts have personal data anonymized within 30 days, except payment and withdrawal records kept for seven years to meet regulatory requirements.

Your Rights and Requests

You may request access to all data we hold about you, ask for corrections, request deletion where legally permitted, or ask us to stop using your data for marketing. Submit requests via live chat or email; we process them within 14 days.

What Players Ask About Their Data

We collect your full name, email, phone number, date of birth, residential address and account login credentials when you register. During your first withdrawal, we verify your identity via government ID. We also track your device type, IP address, gameplay history and payment records to prevent fraud and comply with regulations.

Payment records are retained for seven years from the date of transaction to meet tax and anti-money-laundering requirements. This applies to deposits via DANA, OVO, GoPay, QRIS and bank transfer. You can view your transaction history in your account dashboard at any time, but we do not delete these records early.

You can close your account immediately via Settings or by requesting closure through support. Your personal data is anonymized within 30 days. However, payment and withdrawal records are kept for seven years where local law permits. We cannot remove data required for regulatory or legal compliance.

No. We do not sell, rent or lease your personal information to third parties for marketing or any other purpose. We share data only with payment processors and compliance auditors where necessary to process your deposits and withdrawals and verify your account.

When you deposit via DANA, OVO, GoPay or QRIS, your payment details never reach our servers. You enter credentials directly with your payment provider; we receive only a confirmation token and deposit amount. We do not store card numbers, bank details or mobile wallet credentials.

Yes. Log into your account and go to Settings to update your contact details, linked payment methods and email address. Changes take effect immediately. For corrections to identity-verified data like your registered name or address, contact support; we process corrections within 48 hours and log all changes for audit purposes.

If your account is inactive for twelve months, we may move your non-essential data to archive storage to free up live servers. Your account remains accessible if you log back in, and your gameplay history is preserved. Payment records are never deleted due to inactivity and remain on our system for the full seven-year retention period.

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